How Do I Fix Genshin Impact On My Computer?

This article provides a comprehensive guide to fixing common issues with Genshin Impact on your PC, from simple troubleshooting to more advanced solutions like a clean reinstallation. Begin by trying the simplest solutions first, then work your way through the list if the problem persists.

1. Basic fixes (always start here)

Restart your computer and routerA simple restart can resolve many temporary glitches.

1. Close Genshin Impact and exit the launcher.
2. Restart your PC.
3. Unplug your router's power cord, wait 30 seconds, then plug it back in.
4. Launch Genshin Impact again.

Run the game as an administratorThis ensures the game has the necessary permissions to function properly.

1. Right-click the Genshin Impact desktop shortcut or executable file (GenshinImpact.exe).
2. Select Run as administrator.

Repair game files via the launcherThe Genshin Impact launcher has a built-in function to repair corrupt or missing game files.

1. Open the Genshin Impact launcher.
2. Click the gear icon (Settings) in the top-right corner.
3. Navigate to Repair Game Files and click Repair Now.

Close unnecessary background applicationsOther programs can consume system resources or conflict with the game.

1. Press Ctrl + Shift + Esc to open the Task Manager.
2. Under the "Processes" tab, end tasks for any non-essential applications, especially those that consume a lot of network or processing power.

2. Graphics and display issues

Update your graphics driversOutdated or corrupt graphics drivers are a very common cause of crashes, visual bugs, and performance problems.

1. Identify your graphics card manufacturer (NVIDIA, AMD, or Intel).
2. Visit the official website for your card and download the latest drivers.
3. For a clean installation, use a tool like Display Driver Uninstaller (DDU) to remove old drivers before installing the new ones.

Disable fullscreen optimizationsThis Windows feature can sometimes cause compatibility issues with certain games.

1. Navigate to the Genshin Impact game installation folder.
2. Find the GenshinImpact.exe file.
3. Right-click the executable, go to Properties, and click the Compatibility tab.
4. Check the box for Disable fullscreen optimizations.

Lower in-game graphics settingsIf you're experiencing poor performance, lag, or freezing, your computer may be struggling to handle the visual load.

1. In-game, open the Paimon Menu and go to Settings > Graphics.
2. Lower demanding settings such as Render Resolution, Shadow Quality, and Visual Effects.
3. Consider turning off Motion Blur, Volumetric Fog, and Reflections.
4. Set Frame Rate (FPS) to a consistent value that your PC can handle, such as 30 or 60.

3. Connection and server problems

Check your network connectionPoor network stability is a primary cause of loading screen freezes and connection errors (like 4201 or 4206).

1. Run an internet speed test to ensure you have adequate bandwidth.
2. Use a wired Ethernet connection instead of Wi-Fi for a more stable connection.
3. Make sure you have selected the correct game server for your region (America, Europe, or Asia).

Allow Genshin Impact through your firewallWindows Defender or third-party antivirus software can sometimes block the game from connecting to servers.

1. Open your Windows Firewall settings.
2. Click Allow an app or feature through Windows Defender Firewall.
3. Ensure launcher.exe and GenshinImpact.exe are allowed for both Private and Public networks.

Use a network optimization toolFor persistent network issues like high ping or disconnections, a game VPN or booster can help.

1. Programs like GearUP Booster or LagoFast can optimize your network routing to the game servers.
2. This can reduce latency and stabilize your connection.

4. Advanced system and file solutions

Consider performing a clean boot to help identify software conflicts by starting Windows with minimal programs. Ensure necessary components like DirectX and Visual C++ Redistributables are updated, as the game relies on these libraries. Certain software, such as Faceit Anti-Cheat or game overlays, can conflict with Genshin Impact and may need to be uninstalled or disabled. If crashes persist, check for potential memory conflicts by running the Windows Memory Diagnostic tool.

5. Final resort: Clean reinstallation

If other solutions fail, a clean reinstallation may be necessary.

1. Uninstall the game through Windows settings.
2. Manually delete any leftover game files in the %temp% folder.
3. Download and install the game again using a fresh installer from the official website.
4. Optionally, install the game on a different drive to rule out issues with your primary one.

If the problem persists

If issues continue after these steps, contact HoYoverse Support with details of the problem and the troubleshooting you've done. Also, confirm that your PC still meets the game's minimum system requirements.